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Sky Chat | Für Neu- und Bestandskunden | Schneller Kontakt | Du hast Fragen zu unseren Angeboten oder deiner Bestellung? Unsere Sky Chat-Berater helfen. Sky Kontakt | Jetzt noch schneller & bequemer via WhatsApp ✓ Alle Infos zur Kontaktaufnahme via E-Mail, Hotline & Telefon usw. findest du hier ▻ Sky Kontakt. Dann sind Sie hier ganz richtig! Nehmen Sie einfach Kontakt mit uns auf. Hier finden Sie unsere Adresse und Telefonnummer sowie Informationen für den Online-. Du kannst dein Ticket einfach online unter Meine Tickets in deinem Account kündigen. Unter Meine Tickets kannst du deine Kündigung jederzeit zurücknehmen. Herzlich willkommen beim Interessenten-Chat von Sky. Du hast Fragen zu unseren aktuellen Angeboten, der Bestellung oder zu technischen Details?
Chatten Sie mit Sky und lesen Sie die Ratschläge anderer Kunden, wie Sie Nachrichten mit Sky leben Sky does not offer customer support through live chat. How to make a complaint. Find out how to make a complaint about your Sky TV, Broadband, Talk or Mobile services, or about a programme broadcast on Sky. Du kannst dein Ticket einfach online unter Meine Tickets in deinem Account kündigen. Unter Meine Tickets kannst du deine Kündigung jederzeit zurücknehmen.
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If you want to know more information about how we settle our bets, click here. We have changed the times for Best Odds Guaranteed. Only bets placed after 9AM on race day will qualify.
For further information, view our article here. If the above doesn't answer your query, don't worry! You can still contact us by clicking the 'Contact Us' button at the bottom of this article.
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When will this be done? Your match day football stats are saying my bet should have won. Why have you settled it as a loser? Why haven't I received my Welcome Bonus?
When will my bet be settled? As with hand luggage, the dimensions and weight of the checked luggage are strictly determined by airlines.
Check, what can you pack into the hand and checked luggage! Priority boarding is a service that allows the passenger to take place in the priority queue when boarding the plane.
Some of the popular low-cost airlines e. Ryanair and Wizz Air as a part of the priority boarding service, besides faster boarding, also offer the option of taking additional hand luggage.
However, this is not a rule, so every time you want to buy priority boarding, check what is included in the service. Do you want to add priority boarding to your booking?
Information about the maximum number of pieces, weight and dimensions of luggage can be found at the stage of the booking process - in the booking form and then, on the ticket received from us.
Also, luggage information for each airline can be found on our websites. Booking confirmation is sent via e-mail after completing the booking and settling the payment for tickets.
You can also use a special contact form and resend the booking confirmation to your e-mail address. Booking number can be found in the e-mail we send you to the address provided while making the booking.
Do you want to receive the booking confirmation e-mail again? Use the contact form. If you are sure that the e-mail address you provided to make booking was incorrect, e.
In your application, send us information about your booking - first name and surname, date and route of flight.
It is possible that our consultants will ask for some additional details to verify the application. Do you want to report an error in the provided e-mail address?
Use the contact form Contact form. Priority boarding service can be bought during booking the ticket or added after, but no later than 48 hours before the flight.
Airlines booking systems assign seats on the plane randomly. In case of a flight with co-passengers, carriers split up people travelling together the only exception to this rule is a situation in which a child travels with a guardian.
To avoid such inconvenience, it is worth to buy a seat selection service. The service can be bought during booking the ticket option available only for selected airlines or by contacting us through the contact form link below.
Booking a selected seat is a paid service and its price depends on the airline and the type of the chosen seat. In response to your message, our consultants will send information about seats availability and prices.
The number of free seats on the plane changes dynamically and the selected seats might be unavailable.
Do you want to buy seat selection service? You can pay for the reservation in eSky with the credit card. Credit card transactions guarantee instant ticket booking and the highest level of security thanks to PCID SS standards.
In most of the low-budget airlines including Ryanair, Wizz Air, easyJet, Laudamotion returning the ticket is impossible.
The airlines emphasize in the booking conditions that the tickets are non-refundable. When it comes to commercial airlines e. LOT, Lufthansa, Air France , the possibility to return a ticket is specified in the tariff conditions.
You can not make your travel and want to send an application for a refund? If you want to cancel your hotel booking, you have to first make sure, whether your booking allows for this option and what are the rules of the possible cancellation.
You should make sure whether booking conditions from the selected booking allow for a refund. To cancel a hotel booking, you have to log into your account and choose the right hotel booking or check your travel status and choose the option: Cancel booking.
If an airline changes the time of the flight, we will inform you about it. Information about the change will be sent to the email provided during the booking.
Schedule change notification, confirmation code [booking number]. We will send the new ticket with a changed time of flight to the e-mail provided during the booking.
The possibility to change the travel date depends on the airline. Some of the low-budget airlines allow to change the date for an additional fee depending on the carrier it might be as high as USD , while some of the commercial airlines provide such service only for selected tariffs.
The fee for changing the date is charged for each passenger and for each flight leg single flight. Additionally, the difference between the prices of an original and a new ticket might be added to the amount.
Airlines do not return a difference if the price of the new ticket is lower than the original one. This fee is charged for each passenger that needs a change made.
Do you want to change the date of your flight? In most of the airlines changing the details on the ticket is not permitted. It is possible to correct the incorrect data, however, the scope and the price of the changes depends on the policy of a specific airline.
Our consultants will check the possibility to correct the mistakes mentioned above, inform about the possible charges for the change and contact the airlines to correct the details on the ticket.
Lack of the special characters and accents e. Airlines do not use them on purpose. Do you want to change the passenger details on the ticket?
VAT invoice will be issued and sent to the e-mail address provided at the booking process, up to the 15th day of the following month after purchasing the ticket.
It is not possible to change the details from the company to another company or from the company to a natural person.
Payment status is sent in the e-mail with booking confirmation. If you pay with a credit card or online bank transfer, we send the e-mail with the booking confirmation and information about its successful completion.
Passengers that chose traditional bank transfer will receive information about the initial ticket booking and pending payment. We will send the confirmation of booking completion only after the payment is settled on our account.
Do you want to check whether your transaction was successful? Because the purchase is processed by a polish company, the legal regulations require introducing two amounts on the invoice.
One of them is the amount in which the service was purchased, and the other one is its equivalent in PLN Polish Zloty. You have questions regarding other details on the invoice?
Check your booking details and status You can check your booking status in the User Zone. Go to the account Check your booking status without logging in.
Current information My flight was cancelled. How does the procedure in eSky look like? The airline confirms the cancellation of your flight.
We inform you about the cancellation and about starting the process of checking available refund options. We contact the airline for information about available refund options.
After receiving the information, we provide you with a message with the available refund options: refund to the account, voucher, or bonus points.
The type of refund depends entirely on the airline. You choose the refund option that is best for you. In case of status changes or extending the waiting period, we will send you an e-mail with the appropriate information.
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Thank you for your opinion! The airline cancelled or rescheduled my flight. After confirming by the airline that your flight was cancelled or its schedule was changed, you will receive an email from us with further instructions.
Possible refund options or schedule changes depend entirely on the airline. How does this process look like? The airline confirms cancellation of your flight.
We inform you about the cancellation and starting the process of checking available refund options. We contact the airline to get information about available refund options.
After receiving information about possible refund options, we pass it on to you: cash refund to the account, voucher or bonus points.
The refund type depends entirely on the airline. In case of any status changes or extending the waiting time, we will send you an e-mail with appropriate information.
My flight is to take place according to the schedule. The availability of refund options depends on the airline, whose ticket you have. Find out more about eSky Wallet - here.
If your journey is to start later than in 2 weeks, please wait before you contact us. Online check-in Where can I find a link to the online check-in?
You will receive a link check-in data form to along with your ticket via e-mail. You can enter the date to check-in from the moment you receive the ticket.
Thanks to this, we will easily check you in and send boarding passes as soon as the airline opens check-in. Check-in may not be possible in case of providing data later than 48 hours before departure.
Boarding passes will be sent to the e-mail address provided during the booking process from 48 to 8 hours before the scheduled departure.
To make this procedure go smoothly and correctly, all passengers data must be completed. Boarding passes must be printed and shown at the airport along with the ID document used for check-in.
Printed boarding pass guarantees that you will board the plane. Example no. You will receive boarding passes: for a flight from Warsaw to London on You will receive boarding passes: for a flight from Warsaw to Barcelona on